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A Decade of KM

A report on "Real-World Best Practices" from American Productivity and Quality Center's 8th KM conference

by Madanmohan Rao

Tuesday, June 03, 2003

KM initiatives are continuing to make tangible contributions to the bottom line of companies around the world -- but KM is still a lot of hard work and many improperly-planned KM initiatives are struggling, according to knowledge practitioners who gathered in Houston recently for the eighth annual KM conference of the American Productivity and Quality Center, titled "Real-World Best Practices."

"The early drivers for KM were portals and content management, but today the key drivers are productivity, innovation, knowledge attrition, information overload and M&A activity," according to Cindy Hubert, director of customer solutions at APQC. Other trends include tighter budgets and travel restrictions. 

Read the full story at Destination KM

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